Frequently asked questions - auplay FAQ

Yes, auplay is a fully licensed and regulated gaming platform. We comply with international gaming regulations and maintain the highest security standards. All your personal and financial information is protected with SSL encryption. We conduct regular independent audits and follow responsible gaming policies.

You must be at least 18 years old to use auplay. We take age verification seriously and underage gaming is strictly prohibited. During registration and before your first withdrawal, we may verify your age with a valid ID. Any underage user found will have their account suspended immediately.

auplay provides 24/7 Customer Support. You can reach us at:

• Live chat: Use the website's live chat option to speak directly with us
• Email: Email us at [email protected]
• FAQ Page: You will find answers to most questions on this page

Our support team can assist you in Bengali and will resolve your issues as quickly as possible.

To register on auplay, you will need:

• An active mobile number (Bangladesh)
• A valid email address
• A strong password
• Your full name and date of birth
• National ID card, passport or driving licence for identity verification

The registration process takes just a few minutes and is completely free.

If you forget your password, click the "Forgot password?" link on the login page. Enter your registered mobile number or email and we'll send you a reset link. Click that link to create a new password. If you have any problems, contact customer support.

Log in to your account and go to "My Profile" or "Settings". There you can change your personal information, contact details, and password. Remember, to change some information like your name and date of birth, you will need to contact Customer Support and submit documents. This is done for security purposes.

No, according to auplay's terms, each person may only maintain one account. Creating multiple accounts violates the rules and may result in all accounts being suspended and winnings confiscated. This policy ensures fairness and prevents bonus abuse.

auplay supports various payment methods convenient for Bangladeshi users:

• Mobile banking: Fast and easy transactions
• Debit/credit cards: Visa and Mastercard accepted
• Bank transfer: Direct from your bank
• E-wallet: Various digital wallets

All payment methods are completely secure and encrypted.

auplay deposit limits vary by payment method. Typically, the minimum deposit is 500 BDT and the maximum single deposit is 50,000 BDT. However, these limits may increase based on your account status and verification level. For details, visit the deposit page or contact Customer Support.

Withdrawal time depends on your payment method:

• Mobile banking: Typically 1-24 hours
• E-wallet: 1-24 hours
• Bank transfer: 2-5 business days
• Debit/credit cards: 3-7 business days

First-time withdrawals may take longer due to the verification process. We always try to process withdrawals as quickly as possible.

auplay charges no fees on most deposit methods. However, some payment service providers may charge their own fees. For withdrawals, the first three withdrawals per month are completely free. Additional withdrawals may incur a small processing fee depending on the method. All fees are clearly displayed at the time of transaction.

Your withdrawal request may be cancelled for several reasons: incomplete account verification, incorrect payment information, bonus terms not met, or security checks. If your withdrawal is cancelled, we will email you the reason. Fix the issue and try again. If you need clarification, contact Customer Support.

auplay offers a variety of games and betting options:

• Slots: Hundreds of themed slot machine games
• Betting: Sports Betting and E-Sports
• Bingo: Classic and Modern Bingo Games
• Table games: Roulette, blackjack and much more
• Live Casino: Live games with real dealers

New games are added to the platform regularly.

Yes, many games on auplay can be played for free in demo mode. In demo mode, you can learn the game rules and features without risking any money. However, keep in mind that winnings in demo mode are not paid out in real money. To win real money, you need to play in real money mode, which requires a deposit.

Yes, all games on auplay are completely fair and random. We only work with trusted game providers who use Random Number Generator (RNG) technology. This technology ensures that every game outcome is completely random and cannot be influenced in any way. Our games are regularly tested and certified by independent bodies.

Yes, auplay is fully mobile-friendly. You can play all games from your smartphone or tablet browser. We also have a dedicated mobile app available for both iOS and Android. The mobile app offers better performance and exclusive features. Mobile gameplay is just as smooth and enjoyable as on desktop.

auplay protects all your personal and financial information with the highest level of security. We use bank-level encryption for all data transmission. Your information is accessible only to auplay employees bound by confidentiality agreements. We never share your data with third parties unless you authorize it or the law requires it. Our data security practices comply with international standards.

Take these steps to keep your account secure:

• Strong password: Use at least 8 characters with uppercase, lowercase, numbers, and special characters
• Don't share your password: No one will ask for your password, not even auplay staff
• Change your password regularly: Change your password at least once a month
• Two-factor authentication: Enable if available
• Log in from trusted devices: Avoid using public computers
• Check active sessions regularly: Monitor active login sessions and log out from unfamiliar devices

Yes, auplay continuously monitors for phishing and scams. However, you can also stay vigilant:

• Always log in directly using the correct URL (https://auplay.app)
• Do not click on phishing links in emails or SMS
• Auplay staff will never ask for your password
• Report suspicious offers or messages to customer support

auplay works on all modern browsers:

• Google Chrome (latest version)
• Mozilla Firefox (latest version)
• Safari (latest version)
• Microsoft Edge (latest version)
• Opera (latest version)

Always keep your browser updated for the best experience. Some features may not work on older browser versions.

If auplay is running slow, try these solutions:

• Check your internet connection: You should have at least 5 Mbps speed
• Clear browser cache: Go to settings and clear browser data
• Close tabs: Close unnecessary tabs to free up resources
• Turn off VPN: If you're using a VPN, turn it off
• Restart your browser: Close your browser completely and reopen it
• Try another browser: If problems continue, use a different browser

If the problem persists, contact customer support.

Check this if the game won't load:

• Internet connection: Check if you have a stable connection
• JavaScript enabled: Make sure JavaScript is enabled in browser settings
• Pop-up blocker: Configure pop-up blocker for auplay
• Browser extensions: Try disabling ad blockers or security extensions
• Clear cache: Clear browser cache and cookies and try again
• Use the mobile app: Try the mobile app instead of the browser