Responsible Gaming - auplay

Your wellbeing and safety are our top priority at auplay. We believe gaming should be a source of entertainment and enjoyment, never a cause of problems. Play safely using our responsible gaming tools and support.

For 18+ years of age

Auplay is for individuals 18 years of age and older only. Underage gaming is strictly prohibited.

Our commitment

Our commitment to responsible gaming

Player protection first

At the auplay platform we take responsible gaming seriously. Our goal is to create an environment where everyone can play safely and enjoyably. We understand that online gaming can be fun but also challenging for some people.

That's why we provide various tools and resources to help you keep your gaming habits under control. Responsible play at auplay means maintaining healthy boundaries for your entertainment and never letting gaming affect other important aspects of your life such as family, work or finances.

Safe gaming environment

We ensure that all auplay players are playing in a safe and transparent environment. Our platform is monitored regularly and we use advanced technology to identify any unusual gaming patterns.

  • Your account and transactions are always encrypted and secure
  • Transparent and fair gaming rules and terms
  • Your personal information is kept completely confidential
  • Professional customer support ready to help with any questions
  • Regular audits and compliance with licensing standards
Self-control tools

Auplay's responsible gaming tools

Auplay provides various effective tools to help you keep control of your gaming experience. Using these tools you can decide how much time and money to spend.

Deposit limits

At auplay you can set daily, weekly or monthly deposit limits. This ensures you stay within your budget and avoid overspending.

Session Time Limit

Control how long you play in a single session. auplay will alert you when your set time is up, helping you maintain healthy gaming habits.

Loss limits

Set your maximum daily, weekly or monthly loss amount. When you reach this limit you can no longer place bets, which reduces financial risk.

Self-Exclusion

If you feel you need a break, you can set self-exclusion on auplay from 24 hours up to 6 months. During this period, your account will be temporarily suspended.

Reality Check

Reminds you at regular intervals how long you've been playing and how much you've spent. These notifications help you stay aware and take breaks.

Permanent Closure

If you wish to permanently close your auplay account, we provide that option. You can make this request by contacting our support team.

Tools are easy to set up

All responsible gaming tools at auplay are available in your account settings. In just a few clicks you can set your preferred limits and controls. Once set, these limits take effect immediately and keep you protected.

If you wish to increase a limit, it will take effect after 24-48 hours. However, lowering or tightening a limit applies immediately, ensuring your protection.

Warning Signs

Signs of Problem Gaming

Recognize if your gaming is getting out of control

An important part of responsible gaming is being aware of your own habits. If any of the following signs appear, they may indicate a problem:

  • Spending or losing more money than you can afford
  • Continuously playing to recover lost money
  • Neglecting family, friends or work because of gaming
  • Borrowing money for gaming or unable to pay bills
  • Lying about or hiding your gaming
  • Experiencing stress, anxiety, or depression
  • Feeling unable to stop or reduce gaming
  • Losing interest in other hobbies and activities

If any of these signs match your situation, seek help immediately. auplay is committed to helping you and providing the necessary support.

Ask yourself – responsible gaming checklist

Am I staying within budget?

Set a clear budget before playing at auplay and stick to it. Only spend money you can afford to lose.

Am I maintaining healthy boundaries?

Decide how long you'll play each day or week. Playing excessively can disrupt other responsibilities.

Is gaming disrupting the balance in my life?

Family, work, and personal health should always be priorities. Gaming is entertainment, not a primary activity.

Am I taking breaks?

Take regular breaks and use auplay's reality check feature. Avoid playing for extended periods without stopping.

Am I playing emotionally?

Never play under stress, anger, or frustration. Play with a clear mind and for entertainment.

Support Services

Where to Get Help

If you or someone you know is struggling with a gaming problem, help is available. auplay works with various support organizations and helplines that provide professional advice and assistance.

Emergency help and counseling

Gamblers Anonymous

Free advice and support groups - available 24/7

Mental Health Helpline

Speak with professional psychologists and counselors – confidential and free

Family support services

Counseling and guidance for family members affected by gaming problems

Auplay Customer Support

Our trained team is ready to help you use responsible gaming tools

Seeking Help is a Sign of Strength

Acknowledging a problem and seeking help is an act of courage. auplay protects your privacy and security and is committed to providing you with the necessary support. You are not alone - recovery is possible with professional help and support from family and friends.

Our support team operates with complete confidentiality and can direct you to the right resources and professional services. Don't delay – contact us today.

For parents

Parental controls and advice

Child Protection

Auplay is strictly for individuals 18+ years of age. We are committed to preventing underage gaming and verify the age of all users. However, as a parent it's important to monitor your children's online activities.

Auplay encourages you to take the following steps:

  • Install parental control software on your computer and mobile devices
  • Talk to your children about online safety and responsible behaviour
  • Keep your payment cards and banking information secure
  • Monitor your children's internet use regularly
  • If you suspect a minor is using auplay, please inform us immediately

Device security

Set strong passwords on all your devices and disable auto-save payment features.

Content filtering

Block gaming sites using content filters on your router and browser.

Monitoring software

Install parental control apps that let you see your child's online activity.

Open conversations

Discuss the risks of gaming and responsible behaviour honestly with your children.

Frequently Asked Questions

Common questions about responsible gaming

Log in to your auplay account and go to the 'Settings' or 'Responsible Gaming' section. There you'll find the option to set daily, weekly or monthly deposit limits. Select your preferred limit and confirm. The limit will take effect immediately. Remember, if you want to increase a limit you'll need to wait 24-48 hours, but if you want to lower it, it will be applied instantly.

Self-exclusion is a voluntary program where you can temporarily close your auplay account for a specific period. You can select a duration of 24 hours, 1 week, 1 month, 3 months, or up to 6 months. During this period, you will not be able to log in, deposit, or place bets. You cannot reactivate your account before the period ends. It helps you take a break and reassess your gaming habits.

Yes, you can change your limits at any time. If you wish to reduce or tighten your limit, it will take effect immediately. However, if you wish to increase your limit, a 24-48 hour cooling-off period will apply for your protection. During this time, you can reconsider your decision. This helps prevent impulsive decisions.

auplay takes underage gaming prevention very seriously. We use rigorous age verification processes that require all new users to submit government-issued ID or other documentation. No one under 18 years of age may register or play. We conduct regular audits and investigate suspicious accounts. If any minor is identified, the account is suspended immediately and all winnings are forfeited.

First, commend yourself for acknowledging the problem – that's the first step in recovery. Immediately use auplay's self-exclusion tool and temporarily close your account. Then, seek professional help – contact Gamblers Anonymous or a local mental health service center. Talk to trusted family members or friends. Our support team can also guide you to the right resources and assistance. Remember, help is available and recovery is possible.

Reality Check is a notification system that regularly reminds you how long you've been playing on auplay and how much money you've spent or won. You can decide how often you want to receive these notifications (for example, every 30 minutes, 1 hour). When the notification appears, you can decide whether to continue playing or take a break. It helps you stay aware and maintain healthy gaming habits.

Enjoy auplay safely and responsibly

Keep control of your gaming experience using our tools and support. Remember, gaming should be entertainment, not a problem.

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